Gathering Logs from a QLogic Fiber Switch

Permanently deleted user -

Content -

  • Via GUI
  • Via command line

Get logs from GUI

Log into the switch.

Go to Switch > Download Support File

In the new window, enter where you would like to save the file.

Click start. The process can take several minutes.

Get logs from command line

You can push the log file out to ftp server or use a ftp client to pull it.  This example shows pulling the log file from the switch after it is created.

Log into the QLogic switch, use ssh or telnet.  Default user admin, password is password.

$ ssh admin@

Execute the following command line to create the log file and then exit:

SANbox #> create support
This may take several seconds...
Log Msg: [Fri May 09 12:06:05.522 UTC 2014][C][8400.003B][Switch][Creating the support file - this will take several seconds]
command result: Passed.
FTP the dump support file to another machine? (y/n) : n
SANbox #> quit

Use ftp to pull / retrieve the log file from the switch (your IP address will be different), login name and password is images, the log file name is dump_support.tgz:

$ ftp
Connected to
220 (vsFTPd 2.0.5)
Name ( 
331 Please specify the password.
230 Login successful.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> get dump_support.tgz
local: dump_support.tgz remote: dump_support.tgz
229 Entering Extended Passive Mode (|||16336|)
150 Opening BINARY mode data connection for dump_support.tgz (216396 bytes).
100% |*******************************************************************************| 211 KiB 6.80 MiB/s 00:00 ETA
226 File send OK.
216396 bytes received in 00:00 (5.61 MiB/s)
ftp> quit
221 Goodbye.

 Verify the file is on your local directory:

$ ls -al
-rw-r--r-- 1 robertleong staff 216396 May 9 05:06 dump_support.tgz


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