How to get DVSinfo:
Leave the Clipster/Fuze applicaiton open if already opened, do not close it. If not already opened you don't have to open it.
Click: Start > All Programs > DVS > Maintenance > dvsinfo.
After DVSinfo starts, click on Editor, ths opens Window's text editor with the log filled in.
Save this to Desktop (file could be big in megabytes), compress it with zip and send us the zip file.